Your feedback is important! Get in touch with us directly
If we have provided an exceptional experience, please let us know. Our dedicated team members love hearing how ClearCash has helped you. If we dropped the ball during your time with us, please reach out and let us know where we can improve our next interaction with you.
Fill out the quick form below or scroll further to find more contact information.
We want to hear from you!
While we strive to deliver the highest standard of customer service to provide an outstanding customer experience, things don't always go to plan. If you are unhappy with any aspect of your time with us, please get in touch and we will do our best to resolve your concern.
Our friendly ClearCash team members can be contacted on the details below.
If you have already spoken with a ClearCash team member and your complaint has not been resolved, speaking with a Customer Care Officer will be a positive step towards a resolution. You can get in touch on the details below and we will endeavour to solve your concern as quickly as possible.
||1300 768 621
||PO Box 4475, Sydney, NSW, 2001
||Level 15, 201 Kent Street, Sydney NSW 2000
||8am - 5pm Monday to Friday
||1300 130 757
Information that will help us resolve your issue
Whether you contact us by phone or in writing, to resolve your complaint as quickly as possible the following details will help:
- Full name and postal address
- Your contact number with preferred contact times
- Your reference number if you are a ClearCash customer
- Names of any people involved in the matter
- Any specific dates and times
- As much detail you can provide about your question, complaint or concern
- What you would like in order to resolve the complaint
What to do if you are still unsatisfied
We aim to reach a satisfactory outcome on all complaints. If you remain dissatisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) who provides a free and independent dispute resolution service. AFCA may be contacted by telephone on 1800 931 678, by email at firstname.lastname@example.org, by mail to GPO Box 3, Melbourne VIC 3001, or via the website www.afca.org.au. Please make sure that you’ve gone through our Customer Care Team first so we can do our best to help you as quickly as possible.